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Refund Policy

A LEGAL DISCLAIMER

Refund Policy

At RABITO, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our policy carefully before making a return request.

Note: This website is managed by Muhammed Jasim V.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged or defective upon arrival.

  • The product received is different from what was ordered.

Important: We do not accept returns or exchanges for size changes. Please ensure you select the correct size by referring to the size guide on the product page before placing your order.

2. Unboxing Video Requirement (Mandatory)

For any return due to damage or incorrect products, you must provide a clear, unedited video of the unboxing process. This video is required to verify the claim. Without a proper unboxing video, we will not be able to process your return or refund request.

3. Return Request Timeframe

To be eligible for a return, you must contact us on the same day the product is delivered. Late requests will not be entertained.

To initiate a return:

  1. Contact us via WhatsApp at +91 9744362591 or Email at info.rabitofashion@gmail.com on the same day of delivery.

  2. Provide your Order ID, the unboxing video, and photos of the issue.

  3. Once your return is approved, we will guide you through the next steps.

4. Refunds

Refunds will be issued only after:

  • The product is confirmed to be damaged, defective, or incorrect through the unboxing video.

  • The returned item reaches us and its condition is verified.

Refunds will be processed within 5 to 7 business days after we receive the returned product. The amount will be credited back to the original payment method used during the purchase.

5. Non-Refundable Situations

  • Returns requested for size changes.

  • Claims made without a clear unboxing video.

  • Products returned without prior approval from RABITO.

  • Requests made after the delivery day.

6. Return Shipping

Customers are responsible for covering the return shipping costs unless the product received is confirmed to be damaged or incorrect. In cases of damage or wrong items, RABITO will handle the return shipping arrangements or costs.

7. Contact Us

For any questions regarding our Return and Refund Policy, please reach out:

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